National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2024-2022

Impactful event 1:

At 11:20 p.m. on December 30, 2024, Mr. Naresh contacted MOHAN Foundation's 24x7 helpline to request an eye donation for his 81-year-old mother, Ms. Raj Rani Chopra. Ms. Kavitha Aneesh, MF Marketing Coordinator, received the call and promptly shared Mr. Naresh's contact details with the MF Helpline WhatsApp Group. She also notified Ms. Sanya, Programme Officer, by phone about the potential corneal donor.

 

Upon receiving the message, Ms. Sanya quickly contacted Mr. Naresh to gather more information. He informed her that his mother had been hospitalized at BLK-MAX Super Specialty Hospital, New Delhi, for the past few days. She had suffered a cardiac arrest and was declared dead on December 30, 2024, at around 5:30 p.m. Mr. Naresh explained that his mother’s body was in the hospital’s mortuary and expressed the family’s wish to donate her eyes.

 

Ms. Sanya inquired whether the deceased had any history of sepsis or communicable diseases, to which Mr. Naresh confirmed there were none. She informed him that advanced age could impact the feasibility of corneal donation and discussed the option of donating the corneas for research purposes as a secondary consideration. However, the family declined the research donation.

 

Ms. Sanya then reached out to local eye banks to confirm the feasibility of the donation. After receiving no response, she contacted the National AIIMS Eye Bank and provided all the necessary details. The eye bank technician initially stated they would evaluate the case and confirm whether the donation could proceed.

 

Later, the technician informed Ms. Sanya that corneal donation was not possible. The deceased’s prolonged hospitalization had resulted in fluid accumulation in her lungs, leading to a surge in her Total Leukocyte Count (TLC) and septic shock. These conditions made the corneas unsuitable for transplantation. The technician also noted that the family had been offered the option to donate the corneas for research purposes, but they had declined.

 

Although corneal donation could not be facilitated, MOHAN Foundation deeply appreciates the selfless intent of Ms. Raj Rani Chopra’s family. Despite their grief, they considered the noble cause of giving sight, embodying the spirit of generosity and compassion.

 

Report by – Ms. Sanya Santhosh


#2:

On December 28, 2024, afternoon Ms Sanya Santhosh receives a call from Mr Radhakrishnan, stating that his mother had her last breath by 12.30 PM and would like to donate her corneas. As the call was from Chennai she passed on the information to Mr Ganesh C, MOHAN Foundation, Chennai. Mr Ganesh rang up Mr Radhakrishnan, and linked them up with Sankara Nethralaya Eye Bank.

The eye bank quickly responded and successfully retrieved the corneas of Mr Radhakrishnan’s mother by 04.00 PM. MOHAN Foundation extends its warm gratitude towards Mr Radhakrishnan’s family in supporting such a noble cause.

Report by – Mr. Ganesh C


#3:

On December 2, 2024, at approximately 7:20 PM, Mr. Sanchit Arora, Project Leader at AIIMS Rishikesh, received a call on MOHAN Foundation’s 24/7 helpline. The caller, Mr. Bappa Debnath, the nephew of 63-year-old Mr. Anath Chandra Debnath, informed him that his uncle had suffered a brain stroke and had been on a ventilator for the past seven days at Dinhata Sub-Divisional Hospital in Coochbehar, West Bengal. Mr. Bappa expressed the family’s willingness to proceed with organ donation but admitted they were unaware of the procedure. Their attempts to seek guidance from the hospital staff had not yielded satisfactory responses.

Mr. Sanchit counselled the caller and explained that organ donation requires a formal declaration of brain death. He detailed the procedure, highlighting that brain death is certified by a designated committee of four doctors who perform two apnoea tests, six hours apart, to confirm the condition. He then requested the family to facilitate communication with the treating physician or a hospital staff member who could provide more clarity on the patient’s medical status.

When the family was unable to arrange a conversation with the treating physician, Mr. Sanchit contacted the on-duty nursing staff at the hospital. He sought information about the patient’s condition and inquired whether a brain death declaration committee existed at the facility. The nursing officer provided details on the patient’s vitals and confirmed that the hospital lacked the necessary brain death declaration committee.

Recognizing the urgency, Mr. Sanchit consulted Dr. Hemal Kanvinde, QA Officer at MOHAN Foundation. Dr. Hemal provided the contact details for SOTTO West Bengal and advised him to coordinate with them for further action.

Mr. Sanchit subsequently contacted Mr. Nirmal, a Transplant Coordinator at SOTTO Kolkata, and briefed him on the situation. He shared the contact details of both the family and the hospital. Mr. Nirmal then reached out to the family, explaining that no further steps could be taken until the treating physician confirmed the patient’s condition. It was agreed to attempt contact with the physician the following morning.

Unfortunately, at approximately 10:15 AM the next day, the family informed MOHAN Foundation that the patient had passed away. During the conversation, the possibility of eye donation was discussed. However, since the patient had been on a ventilator for an extended period, the corneas had dried out, making eye donation unfeasible.

MOHAN Foundation and SOTTO West Bengal extended their heartfelt condolences to the family for their loss.

Report by – Mr. Sanchit Arora


#4:

On November 22, 2024, at 2:30 p.m., Mr. Kala Bhushan Azad contacted  MOHAN Foundation (MF) helpline to facilitate a corneal donation for his 69 years old father, Mr M. Vidyabushan, (A retired writer and journalist) a resident of Kismathpoor, Hyderabad,

 

MF Helpline Counsellor, Mrs Kavitha Aneesh received the call and promptly shared Mr. Azad’s  contact details with the MF Helpline WhatsApp Group. Upon seeing the message, Dr. Bhanu Prakash quickly  reached out to the family to gather more information and coordinate the donation.

 

Mr. Azad travelled from London  to Hyderabad to look after his father.  He informed Dr Bhanu Prakash that his father had collapsed at home due to a stroke and was taken to a hospital in Uppal, Hyderabad and then to NIMS Hospital where he was declared brought dead.

 

Dr. Bhanu explained to the family about the procedure and importance of Eye donation.

Family agreed for corneal donation. Dr. Bhanu coordinated with LV Prasad Eye bank. The eye bank team came and successfully retrieved the corneas at around 5:30 p.m. on November 22, 2024.

 

MOHAN Foundation sincerely thanks Mr. Vidyabushan's family for their generous donation.

Report by – Bhanu Prakash


#5:

On November 06, 2024, Mr Ganesh received a call from Coimbatore for a possible eya donation. Ms. Aswini Viswanathan, informed that her grandfather Mr Udaya Kumar, of 76 years had passed on an hour ago. the family would like to donate his corneas as per his last wish. Mr Ganesh reached out to the nearby eye banks in Coimbatore.

He passed on details of the donor  and  contact details to Ms Ms. Aswini. Agarwal Eye hospital answered to the call and successfully retrieved the corneas of Mr Udaya Kumar from his home.

MOHAN Foundation sincerely thanks Ms. Aswini and family for this noble thought.

Report by – Ganesh C





Annual total calls to the Helpline


Language breakup of calls




Monthly calls 2023


Organs Donated in 2023