National Organ Donation and Transplant Toll Free Help Line

(This initiative is supported by SBI Foundation)

National Organ Donation and Transplant Toll-Free Help Line - 1800 103 7100 was initiated by MOHAN Foundation and has been functioning from 2012 onwards. The objective of this helpline is to provide service which offers information, support, guidance and referral for all those concerned with any aspect of organ donation and transplantation.

We have been able to provide this service to the public in eight languages. • English   • Hindi   • Telugu   • Tamil   • Kannada   • Malayalam   • Marathi   • Oriya

On an average we answer about 1000 calls a month. Share our National Organ Donation and Transplant Toll Free Helpline 18001037100 with your family, friends, colleagues, employees such that it reaches to the needy patients and they can contact us for more information.

Nearly 50% calls received by the helpline are in Hindi and Marathi language. 25% callers speak in English. The helpline gets more than 70% of calls during office hours. A snapshot of the call distribution is given below.



MOHAN Foundation’s National Organ Donation and Transplant Toll Free Helpline supported by SBI Foundation won the Initiative Award (under 5 Cr budget) in the Swasthya Kalyan (Health and Well-being) Category...Read More

Donations through the Helpline



Stories of Donation (yearwise)

Stories of Donation for the year 2025

Recent impactful event 1:

On Wednesday, April 2, 2025, at 11:23 AM, Ms. Kavitha received a call on the helpline for a probable donation.  The caller was from Jodhpur and so the message was given to Mrs Anita Hada in Jaipur that someone from Jodhpur had called regarding an eye donation. Ms Anita was directed to check out the details in the Helpline WhatsApp group.

Mrs Anita Hada contacted Shri Ram Dayal, a technician from the Eye Bank Rajasthan, and requested the contact information of the concerned person at the Eye Bank in Jodhpur:  Mr. Rajendra in Jodhpur.

Mrs Anita called Mr. Rajendra, and briefed him about the situation. Since he was already familiar with MOHAN Foundation and the work, he promptly started the coordination and also updated to Ms Anita.  The donor was Mr. Nand Lal Fofliya, in his 80s, son of the late Mr. Ramchandra Ji Fofliya, a resident of Chaupaspani Road, behind Sainik Motors. He had passed away suddenly due to cardiac arrest.

With the consent of his son, Mr. Tarun Fofliya, and in the presence of relatives Rakesh and Narayan, his eyes were donated. The coordination on the ground was handled by Mr. Rajendra from EBSR, Jodhpur. Later in the evening, he called again to convey his gratitude, as two eye donations had taken place in Jodhpur on that day, April 2, 2025.

MOHAN Foundation expresses our gratitude for his prompt response and to the family of  Mr. Nand Lal Fofliya 

Report by – Anita Hada


#2:

On March 25, 2025, at approximately 3:15 PM, Ms. Sanya Santosh, Program Officer at Delhi-NCR, MOHAN Foundation, received a call on the Foundation’s 24/7 helpline regarding an eye donation from Lucknow. The caller, Mr. Vishal, informed her of the passing of his mother, Ms. Kalawati Sahu, aged 65, due to cardiac arrest at around 2:50 PM.

 

Recognizing the urgency, Ms. Sanya promptly forwarded Mr. Vishal’s contact details to Mr. Sanchit Arora, Project Leader at MOHAN Foundation, stationed at AIIMS Rishikesh, to facilitate the donation process. Mr. Arora immediately reached out to the family to collect Ms. Sahu’s medical history, ensuring she had no infectious or communicable diseases. Mr. Vishal confirmed that she had passed away due to natural, age-related causes and had no such conditions.

 

After explaining the corneal donation process, Mr. Arora also informed the family about the possibility of skin donation. However, they chose to proceed solely with the corneal donation.

 

To arrange the retrieval, Mr. Arora coordinated with Mr. Puneet Mishra from the King George Medical University (KGMU) Eye Bank, Lucknow. During verification, Mr. Mishra discovered that the family lacked a death declaration form. The eye bank initially declined to proceed, citing the requirement of a form signed by a Registered Medical Practitioner (RMP).

 

Upon learning this, Mr. Arora reconnected with the family and explained the situation. Mr. Vishal shared that the Government Civil Hospital had not provided a death declaration form and had simply asked them to take the body home. When he returned to the hospital to request the document, he was advised to place the deceased in the mortuary for 24 hours and register the case as a medico-legal case (MLC), which the family declined.

 

Determined to fulfill his mother’s wish for eye donation, Mr. Vishal contacted his family doctor, who provided the necessary death declaration form. This enabled the donation process to proceed.

 

The KGMU Eye Bank team promptly arrived at the designated location and successfully retrieved the corneas at 8:00 PM. Despite the challenges, Mr. Vishal remained steadfast in ensuring his mother’s final wish was honoured.

 

At 65, Ms. Kalawati Sahu bestowed the priceless gift of sight upon two individuals through corneal donation.

 

MOHAN Foundation extends its heartfelt gratitude to the family of Ms. Kalawati Sahu for their selfless act of donation. We also deeply appreciate the efforts of the KGMU Eye Bank team for their swift and efficient coordination in making this donation possible.

 

Report by – Mr. Sanchit Arora


#3:

On March 21, 2025, at 4:50 PM, Ms. Sanya Santosh, the Programme Officer at the MOHAN Foundation NCR office, received a call from Mr. Sunil Sharma via the MOHAN Foundation's 24-hour helpline. Mr. Sharma informed her that his 26-year-old nephew, Mr. Ankit Pundir, had died by suicide at home and was pronounced dead at Akash Healthcare: Super Specialty Hospital, Dwarka, New Delhi, at 11 AM. He further stated that Ankit’s body had been transferred to the mortuary at Deen Dayal Upadhyay Hospital, Hari Nagar, New Delhi. Wishing to honour the wishes of Ankit’s parents, Mr. Sunil sought guidance on the eye donation process.


Sanya requested to speak directly with Ankit’s father, Mr. Subhash, to gather more details about the incident. Mr. Subhash conveyed his heartfelt wish to donate his son’s corneas so that his vision could live on through someone else. Sanya inquired whether a post-mortem was scheduled, as it was a medico-legal case (MLC), to which Mr. Subhash replied that none had been conducted yet.


Following this, Sanya contacted the National Eye Bank at AIIMS, New Delhi, and provided all the necessary details. The AIIMS helpline counsellor then reached out to Ms. Rita Pandey, a counsellor stationed at Deen Dayal Upadhyay Hospital, to facilitate the process. Ms. Rita later contacted Sanya, confirming that Ankit’s body had arrived at Deen Dayal Upadhyay Hospital around 4 PM. Given the late hour, she explained that the post-mortem was expected to take place the following morning, making corneal retrieval feasible only after that. She advised that the deceased’s family, along with the Investigating Officer (IO) from Uttam Nagar, where the incident had occurred, should be present at the hospital on the morning of March 22, 2025, to proceed with the donation process.


Sanya relayed this information to Ankit’s family. However, upon following up with Ms. Rita on March 22, 2025, she was informed that the family had ultimately declined the corneal donation in the presence of the IO, citing the lengthy and complex procedure involved.

Report by – Sanya Santosh


#4:

On March 21, 2025, at 03:00 AM, Mr. Naresh Singh, a resident of Derabassi, Punjab, contacted the MOHAN Foundation (MF) helpline to facilitate a corneal donation for his 90-year-old mother, Mrs. Tara Devi.  Mr. Sanchit, an MF Helpline Counsellor, received the call and promptly shared Mr. Naresh Singh contact details with the Ms. Neha Sharma our counselor in Punjab. Ms. Neha Sharma quickly reached out to the family to gather more information and coordinate the donation.


Mr. Naresh Singh informed Ms. Neha Sharma that his mother had cardiac arrest at home. She was declared dead at 03:00 AM, Ms. Neha Sharma inquired about her medical history, particularly any infectious or communicable diseases, and Mr. Naresh Singh confirmed that there were none.


Considering Ms. Tara Devi age, Ms. Neha Sharma requested some time to consult with eye banks to determine if corneal donation was feasible. Finally, she reached out to Govt. Medical College & Hospital Sector-32 Chandigarh Eye Bank but they refused to go Derabassi since it was outside the lifts of the Tricity  region. Ms. Neha Sharma  then contacted Postgraduate Institute of Medical Education and Research (PGIMER) Chandigarh. The eye bank staff were very cooperative. The eye bank team successfully retrieved the corneas at around 11.00 AM on March 21, 2025.


MOHAN Foundation sincerely thanks the family of Mrs. Tara Devi for their generous donation and extends its appreciation to Postgraduate Institute of Medical Education and Research (PGIMER) Chandigarh Eye Bank for their timely assistance.

Report by – Neha Sharma


#5:

On 16th March 2025, Mr. Shanta Ram Patri, a 59-year-old male, former IAS officer passed away at Apollo DRDO Hospital on the same day  due to cardiovascular arrest. His family expressed a desire to donate his organs, fulfilling his last wish through MOHAN Foundation's toll free call, Dr Bhanu Chandra, senior transplant coordinator from MOHAN Foundation, Hyderabad contacted the family and explained the concepts of brain death organ donation, tissue donation, and whole-body donation.


The family initially agreed to tissue donation. For that the body was transferred to Osmania General Hospital. Tissues, including corneas and skin, were retrieved during the night.


The body was preserved in the mortuary. The very next day the transplant coordinator further explained the benefits of whole-body donation for anatomical studies to medical students. The family, after understanding the importance given consent for whole-body donation.


The body was transferred to the anatomy department, Osmania Medical College.The principal of Osmania Medical College and the head of the Anatomy Department were appreciated the efforts of MOHAN Foundation and family members.
Faculty and students of the anatomy department paid their respects to the deceased and his family. The family and medical staff performed a final farewell, placing rose petals on the body.

Report by – Bhanu Chandra





Annual total calls to the Helpline


Language breakup of calls




Monthly calls 2023


Organs Donated in 2023